Frequently Asked Questions

Shipping & Delivery Times
Shipping times vary depending on the brand. Some items ship the same business day, while others may take 1–2 days to leave the warehouse. Unexpected delays can happen, but most deliveries arrive within 4–7 days. If longer shipping is required, it will be clearly noted on the product page. We’re proud to offer some of the fastest processing and delivery times in the industry, along with exceptional customer service.

Accepted Payment Methods
We accept all major credit and debit cards—Visa, Mastercard, American Express, and Discover—as well as digital payments like Apple Pay and Google Pay.

Return Policy
All purchases are backed by our 30-Day Money-Back Guarantee. For full return details, please refer to our Return Policy at the bottom of the page.

Order Cancellations
You can cancel your order for a full refund as long as it hasn’t shipped yet. To cancel, contact us right away at info@casavia.com. If the order has already shipped, it will fall under our 30-Day Return Policy.

Receiving Damaged Items
Please inspect your package upon delivery. If it appears damaged—or if you suspect damage and can’t inspect it—note this on the delivery receipt. If your item arrives damaged, send photos to info@casavia.com, and we’ll arrange a prompt replacement or compensation.

How to Place an Order
Ordering online is easy—just click “Add to Cart” on the product page and follow the checkout instructions. Prefer to order by phone? Call us at 608-351-0240 for quick processing.

Tracking Your Order
After placing your order, you’ll receive a confirmation email with details. Once your order ships, we’ll send a tracking number so you can monitor delivery. If an item is out of stock, we’ll notify you within one business day. While we aim to keep inventory updated, high demand can occasionally cause temporary sellouts.

Order Confirmation
Every order includes a confirmation email—please double-check your email address during checkout and consider printing or saving this email for your records.

Sales Tax
We’re based in Illinois and only charge sales tax on orders shipping to Illinois. If you're outside of Illinois, your order won’t be taxed—offering added savings.

Modifying an Order
Need to make changes to your order? Email us at info@casavia.com before it ships. If there’s a price difference, we’ll either issue a refund or send you a custom invoice.

Need Help?
Reach out anytime at info@casavia.com or call us at 608-351-0240 for immediate support.